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They’ll help locate the account by requesting verification information. Once on the phone, tell the agent that you need to close a deceased relative’s account. To contact Rockstar by phone, call their support line at 86. The benefit of calling is that you’ll complete the account deletion process faster than if you have to wait for customer support to respond to your emails. Either way, the process is largely the same. You have two ways to contact customer support: by phone or by email. These are popular places where people store things like correspondence, billing notifications, and account passwords.

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If you have trouble finding specific Rockstar account information, check archived emails for invoices or their password manager. It’s a good idea to request multiple copies and obtain them before beginning your executor duties. When someone dies, their death certificate and your proof of relationship or executorship will be needed to close other accounts such as bank accounts. These documents provide Rockstar Games with proof of your loved one’s death and your legal right to request account deletion. You’ll also need to get a death certificate copy and proof of your relationship or executorship. The credit card associate with the account.The billing address associated with the account.Step 1: Collect account informationīefore you contact customer support, you’ll need to gather as much information about your loved one’s account as possible. If you can’t sign in, you’ll need to follow the steps below. If you have their account information and you can sign in, you can request deletion via the method mentioned above.

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How to Delete a Deceased Loved One’s Rockstar Accountĭeleting a deceased loved one’s account requires a few extra steps to ensure the process goes smoothly. A customer service representative will try to help locate your account using other information, but there are no guarantees. So, what if you can’t log in? For that, you’ll need to contact customer support by calling 86. Passwords get lost, emails get changed, and life happens. Simply keep an eye on your email during this time and respond promptly to any requests for information from Rockstar Support. Note: It can take up to 30 days for your request to be fulfilled. Once satisfied, Rockstar customer service will send one final email verifying that your deletion request has been approved. » MORE: It's time to take your pre-planning seriously. The email might request that you provide identifying information such as your sign-up date, two-factor authentication code, or billing address on file.

Step 5: Reply to the verification emailĪfter you submit a support ticket requesting account deletion, you’ll receive a verification email sent to the email address on file with Rockstar Games. State that you wish to have your account deleted and that you have read the terms and conditions relevant to account deletion.Īfter you’ve filled out the form, click the “Submit” button at the bottom and wait for an answer. Fill this out by entering your email address and username associated with the account. You’ll be directed to a page with a blank support ticket. On the bottom right, you’ll see a button labeled “Delete Account and Information.” Click this button. Once logged in, navigate to the main support page.

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This means entering your associated email address and the password you set up, plus any two-factor authentication steps you opted to use. To do anything with your account, you have to be logged in. If you’re a high-level player, it could be a good idea to notify your gaming friends and the members of your crew that you’re shutting your account down. If you have ongoing friendships and crew memberships in the gaming world, you’ll lose access to those players and all games you’re engaged in together. There is a lot at stake when you delete your Rockstar Social Club account, so be sure you’re ready to take this step.

Lose access to Social Club friends and Crew memberships.

Delete your level and stats for all Rockstar Games.

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Lose access to Story Mode and Online Mode for all PC titles associated with your account.

Lose access to unused activation keys and downloadable content codes associated with the deleted account.

Lose all activation codes, keys, and access for Rockstar Games PC titles and downloadable content you’ve purchased.

When you delete a Rockstar account, you don’t just remove the ability to log in. If you want to sign up for a Rockstar account again, you’ll be starting from square one and a brand new, fresh account. That means, once completed, there is no undo button. Step 1: Understand what deletion meansĭeleting your Rockstar Social Club account is “final and irreversible” according to Rockstar’s support page. » MORE: Planning doesn't have to be complicated or expensive.